What is ZaloPay value proposition?
ZaloPay’s biggest value proposition versus its competitors is familiarity, trust, and convenience in setting up. Since many already use Zalo for messaging, it is both easy to adopt ZaloPay (no additional registration needed).
It invokes greater trust in the product, which is extremely important in the e-wallet industry and super app platform.
On top of that, they also offer instant cash out the capability to any linked bank account. While using ZaloPay, user can link to multiple bank accounts. It is important for consumers and differentiates them from other wallets such as Grab.
Take the Grab-Moca episode in October 2018 for example, when Grab migrated their users over to Moca. Many users can’t access their wallet. The reason is that a KYC process was not well communicated, resulting in what must have been a huge hit to their user base.
Grab already has a large user base. Therefore it is also probably easier for ZaloPay to negotiate partnerships with companies and bring more variety, or increase use cases to the platform.
The Rise Of “Super Apps”
The battleground for being Vietnam’s top super-app is set, the players in full form with funds from international giants pouring into the indigenous startups. Undoubtedly, Super App has become one of the biggest influences on mobile-service startups worldwide.
A report found that since the outbreak of Coronavirus, the total number of non-cash payment transactions in Vietnam via the State Bank’s finance switching system increased by 76 percent compared with the same period last year.
Super App and The Heating Battle In Vietnam
After taking the country by storm with their ride-hailing apps, the likes of Grab and Go-Viet have unveiled their ambitions of transforming into providers of multiple on-demand services.
Grab competitor Go-Viet has also joined the race. The firm currently offers motorbike hailing (Go-Bike), food delivery (Go-Food), and consumer-to-consumer delivery (Go-Send) in Vietnam.
Read also: How to build app like Uber: Cost, features and tech stack?
As for Now.vn, the platform doesn’t share exact numbers. But this super app is the Vietnam’s food delivery leader in terms of daily orders. Now.vn is a brand owned by Foody, a leading culinary media and restaurant listing platform in Vietnam.
In late 2015, Foody had 122,000 listed restaurants, 297,000 reviews, 1.66 million photos, 2.12 million collections, 650,000 app downloads, and 9.1 million monthly visitors, which include 5.9 million mobile users.
Moreover, the food delivery market has been boosted by e-commerce and become fiercely competitive and efficient after Grab Vietnam ventured into food delivery with GrabFood. According to a report by Havas Riverorchid, “GrabFood is the fastest food delivery service in Viet Nam” with about 80 percent of customers agreeing.
Read also: How to build food delivery app like Uber Eats?
With the ambitions to become super-apps, Go-Viet still doesn’t have e-wallets of their own. Grab has Moca, Now has AirPay and Zalo has Zalo Pay.
Grab also launched a strategic partnership with Vietnamese e-payment firm Moca, launching its first e-wallet system, GrabPay by Moca. Other services include micro-loans and insurance, also in collaboration with third-parties.
Meanwhile, Now.vn is cooperating with AirPay, a digital wallet provider. And Zalo has also jumped on the bandwagon by integrating payment platform Zalo Pay.
In the space, M_Service’s MoMo mobile payment app is the undisputable leader with an estimated 10 million users, and Vietnam’s favorite e-wallet, according to a recent survey conducted by Viet Nam News.
Read also: Fintech | The Rise Of Super App In Asia
The biggest player: WeChat
App developers are trying to follow WeChat, China’s leading messaging app with over 900 million users. WeChat has since grown into an enormous ecosystem, encompassing social networking features, mobile financial services, transportation bookings, and more.
“Consumers are increasingly living a modern lifestyle that is accompanied by digital services,” said Tran Thanh Nam, founder, and director of mobile payment player MOCA Technology and Services Corporation.
“In addition to free social networks, they have begun to pay attention to incorporating electronic services for their daily needs. From ride-hailing to food delivery, it comes with safe and convenient non-cash payments.”
However, competition is heating up in the Vietnamese mobile payment market and super app platform with new players like TrueMoney entering the market. Yet, one of the biggest threats might actually be coming from foreign tech giants.
AgileTech – Super App Platform Services
AgileTech could help you build your own Super Apps platform with:
- High performance and security together with different types of payment gateways.
- We have more than 10 available service mini-apps related to entertainment, hotel – travel – flight services, etc.. which are ready to integrate with your Super App to enrich your Super App services.
- Strong commitment through the warranty period.
Moreover, AgileTech is building 02 Super Apps with huge customer ecosystems about Travel and Young adults (under 30). Promoting your mobile app will help you:
- Accessing to millions of potential users in our Super App ecosystems.
- Tracking user’s behaviors in each mini-app – Measuring marketing statistics.
- The portal mini-center interface will manage all mini-app versions of each developer.
Our dedicated software development team is ready for your custom requirements. You can contact us at [email protected] or via (+84) 936 281 059 for more information. Get in touch if you want to learn more!