Achieved 95% User Satisfaction with An Innovative Platform to Book Experts Online

Our client envisioned creating a groundbreaking platform to book experts online which democratizes access to expert knowledge across multiple domains. They sought to develop a sophisticated marketplace where individuals could connect with verified experts in fields ranging from business and technology to health and education. The core mission was to make specialized knowledge accessible through a user-friendly, pay-per-question model that would benefit both knowledge seekers and experts.

The development team faced several complex challenges in bringing this vision to life.

• Language Barriers: As the platform targets a global audience, enabling effective communication between users and experts speaking different languages was critical.
• Data Management: The system needed to handle large volumes of customer and expert data efficiently, ensuring real-time interactions and robust search capabilities.
• Interaction Oversight: Ensuring appropriate and professional exchanges between users and experts was essential to maintaining platform integrity and trust.

To address these challenges for this expert platform, our development team implemented the following solutions:

The project aiming to book experts online achieved several noteworthy milestones:

The platform launch successfully delivered three interconnected systems that transformed how users access and provide expert consultations. For knowledge seekers, we created an intuitive interface that streamlines the process of finding and connecting with experts. Users can now efficiently filter experts by category or search directly by name, making it simple to find the right specialist for their needs. The system displays comprehensive expert profiles that include verified credentials, customer reviews, and ratings, helping users make informed decisions.

We implemented a flexible communication system that supports both text-based consultations and video requests, along with a curated section featuring trending and popular experts to help users discover top talent and book them online.

We developed a comprehensive platform that simplifies the process of establishing and managing their consultation practice. Experts can create detailed profiles, specify their areas of expertise, and undergo a streamlined verification process to establish credibility. The platform includes an efficient messaging system for managing consultations and video requests, along with integrated social media sharing capabilities to expand their reach.

We carried out a robust payment management system that allows experts to set up multiple payout methods and request payments easily. To enhance user engagement, experts can create customized introductory messages that automatically greet potential clients.

The administrative CMS provides platform managers with powerful tools to ensure smooth operations. Administrators can effectively curate the user experience by configuring featured experts and managing the trending section of the platform. The system includes comprehensive user management capabilities, allowing administrators to handle both expert and client accounts efficiently. We implemented a flexible category management system that helps maintain a clear organization of expertise areas. The platform also features a sophisticated payment tracking system that enables administrators to monitor and manage all financial transactions effectively.

The Impact

The platform has successfully bridged the gap between individuals and specialized knowledge. Key results achieved within the first six months include: A majority of users returned for multiple interactions, highlighting the platform’s value; experts reported higher satisfaction and increased earnings from their expertise; users praised the ease of use, quality of insights, and seamless communication features and over 10,000 successful connections between users and experts were facilitated in the initial launch period.

To meet the project’s demands, the following tech stack was utilized:

Frontend: ReactJS, NextJS, Vite, Antd, Tailwind

Backend:

• Framework: NestJS
• Database: PostgreSQL
• Caching: Redis

Following the successful launch, we implemented a comprehensive support system including:

• 24/7 customer support with dedicated teams for both experts and knowledge seekers
• Regular platform updates based on user feedback and usage patterns
• Continuous monitoring of user interactions to maintain platform integrity
• Proactive feature enhancements based on emerging user needs

The platform continues to evolve, with new features being added based on user feedback and market demands. Our agile development approach ensures quick adaptation to changing requirements while maintaining the platform’s core value proposition of connecting knowledge seekers with verified experts efficiently and reliably.