Empowering Patient-Practitioner Interactions with On-demand Healthcare Solution
Our client is a medical clinic in our city and wanted to create an envisioned transformative healthcare marketplace platform that streamlines interactions between patients and medical practitioners. By leveraging the power of on-demand healthcare solution, the platform aimed to offer a seamless experience for consultations, home visits, telemedicine, and health record management, ensuring accessibility and convenience for all users.
Challenges
The rise of telehealth during the pandemic presented unique challenges:
- Increased Demand for Home-Based Care: With the pandemic driving demand for remote consultations, the app needed to support high volumes of both home visits and telemedicine services.
- Complex Business Logic: Understanding healthcare workflows and integrating them into a user-friendly app.
- Security and Verification: Ensuring that all medical professionals are thoroughly vetted to build user trust.
- Real-Time Communication: Maintaining seamless interactions between users, including location tracking and teleconsultations.
AgileTech’s Solutions
For Patients
- User-Friendly Registration and Verification: Patients undergo a secure registration process, ensuring data safety while enabling seamless access to services. This includes identity verification and optional social login features for added convenience.
- Personalized Search and Booking: Patients can input their medical conditions and search for practitioners using a Google Maps-powered search module. They can book appointments—be it for telemedicine consultations or in-person visits—directly within the app.
- Telemedicine Integration: Patients have access to video and audio consultations with certified professionals. Real-time notifications keep them updated about scheduled consultations and reminders for upcoming appointments.
- Health Record Management: Patients can securely store, access, and share their health records, ensuring accurate and efficient communication with medical practitioners during consultations.
- Secure Payments and Reviews: Patients can make payments using multiple secure options through integrated payment gateways. After completing services, they can leave reviews and ratings, fostering a culture of transparency and trust within the platform.
For Medical Practitioners
- Effortless Onboarding: Practitioners go through a rigorous verification process during registration, ensuring only licensed professionals gain access.
- Patient Profile Access: Practitioners can review detailed patient profiles, including medical histories and health data, before consultations. This helps deliver personalized care and improves treatment outcomes.
- Efficient Appointment Management: Practitioners can manage current and past bookings with ease, receiving real-time updates on patient requests and scheduling changes.
- Home Visit Navigation: Practitioners offering home visits benefit from Google Maps integration, enabling efficient navigation to patient locations.
- Audio Recording for Consultations: Practitioners can record audio notes during consultations, ensuring compliance with medical standards and providing a reference for follow-ups.Seamless Payment Handling: The platform streamlines payments for practitioners, offering a transparent process for invoicing and faster settlements.
Project Outcomes
The on-demand healthcare solution developed by AgileTech was successfully launched, bringing key improvements for both patients and healthcare providers.
- Improved Access to Healthcare: Patients gained the ability to easily book home visits or telemedicine consultations, enhancing access to medical services, especially for those in remote areas or with limited mobility.
- Streamlined Operations: The app reduced administrative tasks for healthcare providers with features like automated onboarding, real-time updates, and in-app communication, improving efficiency and allowing providers to focus on patient care.
- Data-Driven Insights: Analytics tools enabled providers to track key metrics and optimize resources, making informed decisions to improve scheduling, patient care, and service availability.
- Higher User Satisfaction: The app’s user-friendly features, including appointment scheduling, notifications, and provider ratings, led to increased satisfaction and trust from patients and healthcare professionals.
The impact
- Enhanced patient engagement with a 70% increase in telemedicine adoption.
- Improved trust with over 95% positive ratings for vetted medical providers.
- Increased operational efficiency, enabling the client to manage over 10,000 requests monthly without downtime.
Technologies Used
The bus ticket booking app was built on a scalable, modern tech stack:
- Mobile Development: React Native, Flutter, Xamarin
- Backend Development: Node.js
- Real-Time Database & Analytics: Firebase
- Cloud Services: AWS, Google Cloud Platform
- AI/ML Integration: TensorFlow
Post-launch Support
After launching the app, AgileTech provided extensive post-launch support to ensure its continued success. Regular updates were rolled out to address evolving user needs and incorporate feedback effectively. The team offered dedicated technical support to maintain seamless app performance and address any issues promptly. Additionally, AgileTech leveraged advanced analytics tools to gather user data and insights, enabling data-driven enhancements that continually improved functionality and user satisfaction.
Project Images
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